Shipping Policy

Last updated: May 27, 2026


Overview

Thank you for shopping with The Whale Lounge. We are based in Hong Kong and ship worldwide. We are committed to getting your order to you as quickly as possible. Please read the information below to understand how we handle shipping.


Order Processing

All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your order details once your order is placed, and a separate shipping notification with your tracking number once your order has been dispatched.

During peak periods (such as sales or holidays), processing times may be slightly longer. We appreciate your patience.


Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected. The exact cost will be displayed before you complete your purchase — there are no surprise charges.


Delivery Timeframes

Estimated delivery times begin from the date your order is shipped, not the date it is placed. All orders are dispatched from Hong Kong.

Hong Kong & Macau: 2–4 business days
Asia Pacific (China, Japan, South Korea, Southeast Asia, etc.): 5–10 business days
Australia & New Zealand: 7–12 business days
United States: 10–16 business days
Canada: 12–18 business days
Europe: 10–16 business days
Rest of World: 14–21 business days

These are estimates only and are not guaranteed. Delivery times can vary due to carrier delays, customs processing, or factors outside of our control. We are not responsible for delays caused by customs or local postal services.


Order Tracking

All orders come with a tracking number. Once your order has shipped, you will receive an email with your tracking information. You can use this to monitor the progress of your delivery. Please allow up to 24 hours for tracking information to become active after you receive your shipping notification.


International Shipping & Customs

We ship worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or the shipping cost at checkout. We recommend checking with your local customs office if you are unsure about potential charges before placing your order.

Please note that customs processing can add additional time to your delivery estimate.


Lost or Delayed Packages

If your tracking shows no movement for more than 5 business days (Hong Kong/Macau) or 14 business days (international), please contact us at orders@thewhalelounge.com and we will investigate with the carrier on your behalf.

We are not responsible for packages lost or stolen after confirmed delivery. If your tracking shows your package was delivered but you have not received it, please check with neighbors, building management, or your local post office before contacting us.


Incorrect Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error immediately after placing your order, contact us as soon as possible at orders@thewhalelounge.com and we will do our best to update it before the order ships. Once an order has been dispatched, we cannot redirect it.


Contact Us

For any shipping-related questions, please reach out to:

Email: orders@thewhalelounge.com
Website: www.thewhalelounge.com
Response time: 2–3 business days


This policy applies to all orders placed through www.thewhalelounge.com. We reserve the right to update this policy at any time. Changes will be reflected with an updated date at the top of this page.