Return & Refund Policy

Last updated: May 27, 2026


Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns subject to the conditions outlined below. All returns must be approved before any item is sent back to us. Unapproved returns will not be accepted and will be returned to the sender at their expense.


Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

- The return request is submitted within 30 days of the delivery date.
- The item is unused and unopened — it must not have been used, worn, washed, or altered in any way.
- The item is in its original packaging, with all original tags, inserts, and accessories included.
- The item is not listed as a non-returnable item (see exclusions below).

Items that do not meet these criteria will not be eligible for a return and will be sent back to the customer.


How to Request a Return

1. Submit a return request by emailing us at orders@thewhalelounge.com or using the contact form on our website at www.thewhalelounge.com. Include your order number, the item(s) you wish to return, and the reason for the return.

2. Await approval. Our team will review your request and respond within 2–3 business days. You will receive either an approval or a denial, along with the reason.

3. Ship the item back only after you have received written approval from us. We will provide our return shipping address at that time.

4. Receive your refund. Once we receive and inspect the returned item, we will process your refund to your original payment method within 5–10 business days.

IMPORTANT: Do not ship your item before receiving approval. Returns sent without prior written approval will be refused upon delivery and returned to the sender at their cost.


Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit during the return. Original shipping charges are non-refundable.


Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to post the refund.

We reserve the right to deny a refund if the item does not meet our return eligibility requirements upon inspection.


Non-Returnable Items

The following items are not eligible for return:

- Items returned without prior written approval
- Items that have been opened, used, or removed from original packaging
- Items marked as Final Sale or Non-Returnable at the time of purchase
- Gift cards
- Downloadable or digital products
- Items damaged due to misuse or improper handling by the customer


Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at orders@thewhalelounge.com within 7 days of delivery with photos of the item and packaging. In these cases, we will cover the cost of return shipping and offer a full refund or replacement at no charge to you.


Contact Us

For all return inquiries, please reach out to:

Email: orders@thewhalelounge.com
Website: www.thewhalelounge.com
Response time: 2–3 business days


This policy applies to all purchases made through our online store at www.thewhalelounge.com. We reserve the right to update this policy at any time. Changes will be reflected with an updated date at the top of this page.