Frequently Asked Questions
The ColdCard Q is the most secure Bitcoin hardware wallet ever made. It's fully air-gapped — meaning it never connects to the internet — and features a full QWERTY keyboard, dual microSD slots, a QR code scanner, and 100% open source firmware you can verify yourself.
Yes. ColdCard Q works with popular Bitcoin wallet software including Sparrow Wallet, Electrum, Specter, and more via PSBT (Partially Signed Bitcoin Transactions). It supports BIP39 seed phrases standard across the industry.
ColdCard Q is designed for serious Bitcoiners who want maximum security. Some technical knowledge helps, but The Whale Lounge offers Orange Glove consulting sessions to walk you through setup step by step — in person in Hong Kong or virtually worldwide.
Yes, we ship internationally. Contact us for shipping rates to your location. You can also book a virtual Orange Glove session to get setup support wherever you are.
Buying from The Whale Lounge means you get local Hong Kong support, expert setup guidance via our Orange Glove service, and a trusted source in the HK Bitcoin community since 2013.
